Refund Policy

Last updated: 19 October 2026

Cloud resources are reserved with the provider as soon as we set up your server, so refunds depend on where your order is.

Full refund

• Before your server is set up — if you cancel after paying but before we deliver your server, we refund the full amount.
• If we cannot deliver — if we are unable to provide the plan you paid for, we refund the full amount or, if you prefer, move you to a similar plan.
• Duplicate or wrong payments — if you pay twice or pay more than the order amount, we refund the extra.

After your server is delivered

• Payments for a term that has already started are not refundable, including when you stop using the server early.
• If your server is unavailable for a long period because of a problem on our side, contact us and we will extend your term or give a partial refund for the affected time.
• Servers suspended for breaking our Terms of Service are not refunded.

How to request a refund

Email us with your order number and the reason. We reply within 3 working days, and approved refunds are paid back to the original payment method (or by bank transfer) within 7 working days.

Contact us

Lex Corp Pvt. Ltd. (PAN 623664908)
Ward No. 3, Bhutkhel, Tokha-3, Kathmandu, Nepal
Email: [email protected] · Phone: +977-9842028183